Product work
Each case separates the outcome, my role, the product decision, and the evidence boundary. The goal is to make senior product judgment inspectable—not to turn every project into a success story.
01 · GrowthPartner white-label sites - Costco Travel Insurance
02 · PlatformPartner and D2C platform migration
03 · AutomationMutual workflow automation
04 · Zero to oneREaCH first-responder dashboard Led a six-month partner-grade launch spanning customer journey, insurance rules, membership verification, APIs, compliance, analytics, UAT, and operational readiness.
Led the frontend product work and helped shape backend migration waves for a Drupal-to-Adobe modernization spanning partner journeys, APIs, insurance rules, validation, and operational readiness.
Mapped high-volume correspondence workflows, improved data and exception handling, and coordinated delivery across more than 50 business teams.
Led an 11-person team building a real-time health and incident dashboard, secured funding, and tested the product with frontline users.
Decision library
Each story opens into the context, decision, actions, impact, lesson, and evidence boundary behind the headline.
Created a controlled path to launch while retaining the partner's membership requirement.
Evidence-led prioritizationApple Pay as a measurable checkout improvementImproved mobile checkout conversion by 3%.
Governed deliveryTurning privacy requirements into a reusable launch capabilityEstablished a reusable consent capability across legal, UX, QA, and analytics.
Visible prioritizationReplacing fragmented requests with one visible intakeSupported broader workflow improvements that reduced refinement time by 25%.
Trust recoveryOwning a delivery gap and rebuilding the operating relationshipRe-established a more visible and dependable way of working with stakeholders.